Issue link: http://howardcc.uberflip.com/i/1140073
28 Fall 2019 443-518-1700 howardcc.edu/ConEd IT Help Desk Help Desk Technology: Part 1 is class is for those who want to work in the Help Desk environment. is is a lecture-only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequi- sites: A basic understanding of the personal computer, the network environment and Windows (any version). .6 CEUs. $110 (includes $90 in fees*) Mon,Wed 6:30pm-9:30pm, Sep 23-Sep 25 XA-413 M1801 #5293 Laurel College Center Help Desk Technology: Part 2 is is a continuation of Help Desk Technology, Part 1, in which help desk soware will be introduced. Prerequisites: A basic understanding of the personal computer, Help Desk Technology, Part 1 and Windows (any version). No text. .6 CEUs. $110 (includes $90 in fees*) Mon,Wed 6:30pm-9:30pm, Oct 7-Oct 9 XA-414 M1802 #5294 Laurel College Center Troubleshooting MS-Windows In this nine-hour course, you will review common error messages within MS-Windows 10 product and practice to resolve them. .9 CEUs. $150 (includes $90 in fees*) Mon,Wed 6:30pm-9:30pm, Dec 2-Dec 9 XA-415 M1803 #5295 Laurel College Center Troubleshooting MS-Word for Help Desk Technology In this class, you will explore typical Windows and Micro- so-Word error messages and see how to resolve them. Prerequisite: Working knowledge of Microso-Windows and Microso-Word. .9 CEUs. $150 (includes $90 in fees*) Mon,Wed 6:30pm-9:30pm, Oct 14-Oct 21 XA-416 M1804 #5296 Laurel College Center Troubleshooting Excel: Help Desk In this class, you will be shown typical MS-Excel soware error messages and be shown how to resolve them. Prereq- uisite: Working knowledge of MS-Windows (version XP or higher) and Introduction to Excel or equivalent experience. .9 CEUs. $150 (includes $90 in fees*) Mon,Wed 9:30am-12:30pm, Nov 18-Nov 25 XA-418 M1809 #5400 Laurel College Center IT Fundamentals Certification is course is designed for individuals pursuing profes- sional development training in information technology and provides instruction on the CompTIA IT Fundamentals Certification Exam. Topics include basic computer concepts, types of computers, hardware and soware components, net- working, network protocols, information security, maintain- ing, monitoring and troubleshooting computer systems, and future technologies. 3.0 CEUs. $500 (includes $165 in fees*) Mon,Thu 6pm-9pm, Sep 9-Oct 10 XA-421 M1808 #5300 Laurel College Center Troubleshooting MS-Access for Help Desk Technology In this class, you will explore typical Windows and MS- Access soware error messages and see how to resolve them. Prerequisites: Working knowledge of MS-Windows and MS-Access. .9 CEUs. $150 (includes $90 in fees*) Mon,Wed 6:30pm-9:30pm, Nov 4-Nov 11 XA-417 M1805 #5297 Laurel College Center Computers & Information Technology Don't worry about grades, exams, prerequisites, placement tests or degrees. Take a credit class as a noncredit student. Visit howardcc.edu to see the latest schedule of credit classes. For more information: visit howardcc.edu/customclass email personalenrichment@howardcc.edu call 443-518-4404 Discover CustomClass