Issue link: http://howardcc.uberflip.com/i/1140073
howardcc.edu/ConEd 443-518-1700 Fall 2019 7 Business Skills Human Resource Law is comprehensive course condenses the most critical legislation and or legal obligations of which every human resource professional should be aware of. Each session is designed to be highly interactive, incorporating both formal law and applications of the law in real world case studies. Some of the key legislation and topics covered, with their as- sociated impacts, include Title VII-Civil Rights Act, PPACA Patient Protection and Affordable Care Act-2010, MLA (Family and Medical Leave Act), FLSA (Fair Labor Standards Act), Equal Pay Act, Portal to Portal Act, and many other human resource laws. 1.2 CEUs. $280 (includes $85 in fees*) Tue 6:30pm-9:30pm, Sep 24-Oct 15 XB-703 M1603 #5323 Laurel College Center Managing Conflict: A Professional Approach NEW! In this six-hour course, you will start to appreciate the differ- ences in opinions that your co-workers have without arguing about them. Discover how to have a healthy conflict without destroying your character, projecting the wrong image of the company, and losing your job. is training session is designed to teach you how to manage conflict effectively. Topics to be covered include how to turn the negatives into positives, how to identify your hot buttons, and how to react professionally when conflict arises. .6 CEUs. $260 (includes $85 in fees*) Sat 9am-4pm, Nov 16 XB-129 M1615 #5415 Laurel College Center Managing Generational Diversity in the 21st Century Workplace NEW! is course will cover ways for managers to understand roles and challenges associated with the unique values and characteristics of four generations of employees working side by side. Examine each generation based on its management needs and ability to attain organizational goals and objec- tives. Topics include strategies for talent maximization, the impact of generational differences on today's work environ- ment, and communication essentials. Synthesize the unique characteristics of the four generations and integrate key generational diversity tenets with broader HR frames and competency models. .6 CEUs. $260 (includes $85 in fees*) Sat 9am-4pm, Sep 28 XB-145 M1618 #5418 Laurel College Center Leadership & Supervision Supervisory and Leadership Certificate Earn a Continuing Education Certificate of Completion for Professional Development. is course is for new or experienced supervisors and managers. You will review man- agement roles and responsibilities, employee engagement, and performance reviews. You will receive an email with login instructions by the start date. Please visit yougotclass. org/catalog.cfm/HowardCC or call 443-518-4680 for more information. $395 (includes $370 in fees*) Sep 3-Oct 25 XO-935 4091 #5091 Online Management Certificate Earn a Continuing Education Certificate of Completion for Professional Development. Demonstrate the keys to effec- tive management, setting clear expectations, and ways to improve productivity. Explore methods to engage employees from different generations. is is a three-part series. You will receive an email with login instructions by the start date. Please visit yougotclass.org/catalog.cfm/HowardCC or call 443-518-4680 for more information. $595 (includes $570 in fees*) Sep 3-Nov 29 XO-936 4092 #5092 Online Data Analysis Certificate in Data Analysis Companies have vast amounts of data and need individuals with the ability to analyze this data and make predictions and see trends. Update your skill set with this three part series: Introduction to Data Analysis, Intermediate Data Analysis, and Advanced Data Analysis. You will receive an email with login instructions by the start date. Please visit yougotclass. org/catalog.cfm/HowardCC or call 443-518-4680 for more information. $495 (includes $470 in fees*) Sep 3-Nov 29 XO-929 4090 #5090 Online Customer Service Certificate in Customer Service Earn a Continuing Education Certificate of Completion for Professional Development. Superior customer service is vital for any organization. Recognize ways to improve your customer service skills through this two-part series. Topics include customer retention, setting customer expectations, and creating a customer service plan. You will receive an email with login instructions by the start date. Please visit yougotclass.org/catalog.cfm/HowardCC or call 443-518- 4680 for more information. $245 (includes $230 in fees*) Sep 3-Nov 1 XO-918 4093 #5093 Online Entrepreneurship & Self-Employment Entrepreneurship Certificate Earn a Continuing Education Certificate of Completion for Professional Development. Identify the skills and charac- teristics required for all successful entrepreneurs. You will create a business plan and learn ways to market products and services in this three-part series. You will receive an email with login instructions by the start date. Please visit yougotclass.org/catalog.cfm/HowardCC or call 443-518- 4680 for more information. $495 (includes $470 in fees*) Sep 3-Nov 29 XO-934 4085 #5085 Online